Frequently Asked Questions

Have a question? Here are the answers to our most frequently asked questions.
If you can't find what you're looking for, feel free to reach out via our contact page.
🌸 Where is FunPapir based?

FunPapir is a creative stationery shop based in Denmark. All our products are handmade with lots of love, handmade by humans, for humans.
🎨 What does FunPapir sell?

We sell handmade creative stationery: note pads (memos), stickers, pens, and themed bundles. Our products are designed to make everyday life more colourful and fun.
💌 Are the products really handmade?

Yes! Every product is created and prepared by hand. This means there may be small variations, which we consider part of the charm of owning something truly unique :)
🚚 Where do you ship to?

We ship to Denmark and selected countries. Shipping details and costs are shown during checkout.
⏱️ How long does delivery take?

Deliveries within Denmark usually take 2 to 5 business days. For international orders, delivery may take 7 to 14 business days, depending on the destination country.
📦 Can I track my order?

Yes! Once your order has been shipped, you will receive an email with a tracking number so you can follow your delivery.
🔄 What is your return policy?

We accept returns within 14 days of receiving your order, provided the items are in perfect condition, unused, and in their original packaging. Return shipping costs are the responsibility of the customer.
❗What if my product arrives damaged?

We're so sorry if that happens! Please contact us via our contact page with a photo of the damaged product and the packaging. We'll resolve the situation as quickly as possible.
💳 How will I receive my refund?

Once the returned item has been received and inspected, the refund will be processed to the original payment method within 5 to 10 business days.
💳 What payment methods do you accept?

We accept major credit and debit cards (Visa, Mastercard), as well as other methods available at checkout (such as MobilePay and PayPal, subject to availability).
🔒 Is my payment information secure?

Yes, absolutely. Our store runs on the Shopify platform, which ensures SSL encryption and PCI DSS compliance to keep your data safe.
📬 How can I get in touch?

You can reach us through the form on our contact page. We reply to all messages as soon as possible, usually within 1 to 2 business days.